Services & Platforms

Last updated: 21 September 2026

URL/IP & Port Requirements

play.shopbeat.co.za:443/80/60000 (72.18.84.181)
mystudio.shopbeat.co.za:443/80/8080 (13.246.92.133)
sync.shopbeat.co.za:443/80 (72.249.171.63)
vpn.shopbeat.co.za:5000 (108.161.129.31) (Optional, but needed for remote support)

Note, ports listed are either/or - Example play.shopbeat.co.za supports port 443 or 80 or 60000

Network Time Protocol (NTP) On Port 123

time1.google.com
time2.google.com
time3.google.com
time4.google.com
time.shopbeat.co.za

ICMP (Ping) Traffic / Protocol Allowed

The media player will use the ping command to test and solve possible network issues. For this reason ICMP traffic from the media player is required. The media player will ping for example the gateway, our servers, time servers and other destinations to test network stability etc.

Check Your Network

Download our full network check tool

One ZIP containing two tools that test every requirement above, including the ones a browser can't reach: a Windows executable (no install needed, just double-click) and a Python script for Mac/Linux or anyone who prefers running it from a terminal.

Download Network Check Tools (.zip)

Unzip, then run ShopBeatNetworkCheck.exe (Windows) or python3 shopbeat_port_check.py (Mac/Linux). A report is saved next to the tool when it finishes — send it to support@shopbeat.co.za.